FAQ Series: General Questions


Welcome to the first installment of the FAQ series at Metro Run and Walk! We have written up some answers to the most common questions that we get from customers. If you’re a seasoned customer, or just looking to stop in for your first time, your questions may be answered here!

  • What makes your store special?

Service! We take the time to work one-on-one with each customer to find the perfect shoe, insert, bra, or other item. We are happy to listen to your concerns and questions and to problem solve with you.

  • What is the purpose of a gait analysis for fitting me for shoes? Do you have a treadmill for me to run on?

We perform gait analyses in order to observe how flexible your arch is, how your foot behaves when bearing weight, and how you move. We use this visual analysis to assess how much arch support you need from a shoe, which makes a big difference in the shoes we will select for you. We do not have a treadmill, as we believe that people tend to change their gait slightly on a treadmill versus on the ground. We normally have people walk and run on the floor inside the store or outside on the sidewalk in front of the door.

  • I have orthotics. Can you still help me find a shoe?

Yes! Many of our customers have orthotics, both custom and over-the-counter (such as Superfeet) that they use in their shoes. We take the time to determine what type of support the orthotic is providing you, and use this information to determine how much support you need from a shoe itself. Most commonly, people with orthotics that provide significant arch support to treat flat feet, plantar fasciitis, and other conditions are placed into a neutral shoe. These shoes do not have additional posting through the arch because the orthotic is providing sufficient support. Every case is different, but we will always work with you to find the best solution.

  • Do you carry extended widths?

Yes. We offer men’s shoes in B, D, 2E, and 4E. We offer women’s shoes in 2A, B, D, and selected 2E.

  • My friend/neighbor/etc has X shoe and loves it. Will it work for me?

The answer to this question is possibly. Since each person has a different arch, foot shape, size, and width, just because one shoe works well for someone does not mean it is perfect for everyone. This also applies to reviews written online or in magazines regarding shoes. Trying on the shoe and finding one that matches your arch shape is the best option.

  • Which shoe is the best one? Are some shoes higher quality than others?

All of the shoes that we stock and sell are high quality. Among the shoes that we select for you, one will never be simply “better” than another. There are certain shoes that are considered “premium”, but this simply means that they have additional cushioning added, which increases their lifespan and feels more soft. Examples of these shoes are the Asics Nimbus or Brooks Glycerin. With any shoe you leave the store in, however, your shoes will be high quality.

  • How often should I replace my shoes?

The short answer to this question is every 6 months to 1 year, or every 300-500 miles. The long answer is that it depends on how often you wear the shoe, what activity you wear the shoe for, and how heavy you are on your feet. Wearing your shoe all day, every day usually pushes you toward needing a new shoe after 4-6 months. Wearing your shoe for excessive weight bearing activity, long runs, or training sessions puts you into around 6 months. Heavier-set people will need to replace their shoes after 5-6 months. Efficient, light runners, or those wearing premium cushioned shoes can usually wear their shoes for 600-800 miles or closer to 1 year.

  • What is the difference between a “walking shoe” and a “running shoe”?

“Walking shoes”, by definition, are usually leather, sturdy, black or white, and supportive. “Running shoes”, on the other hand, are mesh, lighter, colorful, and cushioned. We put fitness walkers, or those who will be using their shoe for any physical activity, into “running shoes”, unless they specifically ask for the walking shoe styles. “Running shoes”, therefore, can be used for both walking and running. While walkers would certainly be okay in a “walking shoe”, most prefer the running shoe styles for comfort, breathability, and weight.

  • When is the best time of day to get fitted?

Most people will experience up to a 5 millimeter swelling in their feet after a long walk, run, or other workout. Because of this, we recommend coming to get fitted later in the day or after a workout to accommodate for the swelling you are bound to experience. If you get fitted for a shoe first thing in the morning, your foot will likely be smaller than it will be after a run.

  • Why is my size larger for running shoes than for everyday shoes?

Due to the swelling that occurs during physical activity in your feet, we recommend going ½ to 1 full size up in a running shoe. Excessive rubbing, toenails hitting the end of the shoe, and general swelling can make for some sore, painful feet, so it is much better to allow some extra space.

  • Do you carry kids shoes?

We carry kids shoes in sizes 1-7.

  • How do you pronounce the word “Saucony”?


If you have any other questions that were not answered here, leave us a comment on this post or on our Facebook page!

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